FAQ


01 What is a CODE-No. in the first place?

A CODE-No. is an alphanumerical code that allows you to mark objects as your own personal property without having to make information about your person public. Each CODE-No. is given out only once and serves as proof of your ownership worldwide in the event of a loss or robbery. A CODE-No. provides a finder, the police, the lost and found office or any other institution with evidence that the object is registered with CODE-No.com and that the owner can be contacted via the www.CODE-No.com Internet portal. CODE-No.com thereby serves as an anonymous interface between the finder and the rightful owner and organizes the return process between the two parties. CODE-No.com is simple, anonymous and available worldwide at any time.
Seitenanfang

02 What are CODE-No.com’s services?

Administration of your registration data on a security server. Identifying the rightful owner in the event of loss or robbery of an item. Making contact with the owner. Support in returning the object. Payment of a fixed finder's fee by the owner using the CODE-No.com escrow account.
Seitenanfang

03 What are the advantages for the owner?

CODE-No.com greatly increases your chances of recovering lost or stolen valuables. The CODE-No. clearly identifies you as the owner. Finder’s are motivated, because returning the object is simple, safe and rewarding. CODE-No.com manages contact with the finder, organization of the shipment of the object in question and payment of the finder's fee.
Seitenanfang

04 Why not just add your name and address onto an object?

With CODE-No.com, you prevent anyone from seeing your personal information. Think of a key or your luggage, for example. Name and address can make it easy for burglars to do their job while you are searching for your key or enjoying a well-deserved vacation.
Seitenanfang

05 What objects can be registered with CODE-No.com?

Anything you do not wish to lose. Some classic examples: Cell phones, notebooks, MP3 players, USB sticks, cameras, watches, bags, luggage, umbrellas, bicycles, jackets, keys, and lots more.
Seitenanfang

06 How can I register an object at CODE-No.com?

You can find labels and tags in our shop, each bearing an individual CODE-No. that will help you find and recover lost or forgotten objects quickly. 1. Affix the label or tag onto each object you wish to register. 2. After registering, please enter your username and password at “ACTIVATE CODE-No.” in order to activate the seven-digit CODE-No. 3. Please fill out the data sheet for the object you would like to register. The only way to recover lost or forgotten objects is to register
Seitenanfang

07 I can’t assign my object to any of the given categories. What should I do?

In that case, please select the category “miscellaneous” when registering. We recommend that you provide specifications about the object in the field Designation.” We routinely analyze the categories that are not in our catalogue and expand it accordingly.
Seitenanfang

08 How do I know that my object has been properly activated?

You can examine and administer your registered objects at “MY CODE-No.com” at any time.
Seitenanfang

09 What information is printed on the CODE-No. labels and tags?

Text: REGISTERED ITEM - PLEASE CONTACT CODE-No.com and your individual CODE-No.: e.g. CN34787
Seitenanfang

10 I have lost my registered object, or it was stolen. What should I do?

As soon as a finder for your object reports to CODE-No.com, we will get in touch with you to organize the return of the found object. Please also change the status of the respective object at “MY CODE-No.com” to “Lost” to allow each finder to inquire about the status of your property under CODE-No.CHECK.
Seitenanfang

11 How do you protect a CODE-No. from robbery or fraud?

You can check the status of an object quickly and safely using the CODE-No. at “CODE-No.CHECK.” The status check is free of charge and it will show you whether the object has been reported “lost,” “stolen,” or “in possession.” When checking a status, personal data will not be passed on to third parties. Registration at CODE-No. makes it more difficult to fence stolen goods and that can have a deterrent effect on potential robbers. CODE-No.com offers sellers and buyers a simple and ubiquitous possibility for checking online and hence identifying stolen property.
Seitenanfang

12 What does the service of CODE-No.com cost?

Once you have purchased a CODE-No. product, you will not be charged any further fees. If a registered object has been lost and is reported found by an honest person, we will merely charge you with the shipping, should you wish to have CODE-No.com handle the return of the object.
Seitenanfang

13 How does a return function with CODE-No.com?

On request of the owner CODE-No.com organizes the worldwide return transport of the found property.

Our service includes:
-sending postpaid, self-addressed boxing
-worldwide coordination of freight forwarding companies,
-verification of the lost property by matching the registered data,


Within one country costs for return transport of one object are the following (depending on the transport method and the coverage of the insurance):

up to 0,5 kg - (max. dimensions: 25,0 x 17,5 x 10,0 cm) – €10,00

up to 30 kg - (max. dimensions: 120,0 x 60,0 x 60,0 cm) – €20,00

bikes: starting at €45,00


Within Europe costs for return transport of one object are the following (depending on the transport method and the coverage of the insurance):

up to 0,5 kg - (max. dimensions: 25,0 x 17,5 x 10,0 cm) – €30,00

up to 2 kg - (max. dimensions: 37,5 x 30,0 x 13,5 cm) – €35,00

up to 5 kg - (max. dimensions: 45,0 x 35,0 x 20,0 cm) – €40,00

up to 10 kg - (max. dimensions: 120,0 x 60,0 x 60,0 cm) – €45,00

up to 30 kg - (max. dimensions: 120,0 x 60,0 x 60,0 cm) – €80,00


Costs for the worldwide return transport of one object are the following (depending on the transport method and the coverage of the insurance):

up to 0,5 kg - (max. dimensions: 25,0 x 17,5 x 10,0 cm) – €40,00

up to 2 kg - (max. dimensions: 37,5 x 30,0 x 13,5 cm) – €50,00

up to 5 kg - (max. dimensions: 45,0 x 35,0 x 20,0 cm) – €50,00

up to 10 kg - (max. dimensions: 120,0 x 60,0 x 60,0 cm) – €80,00

up to 30 kg - (max. dimensions: 120,0 x 60,0 x 60,0 cm) – €100,00
Seitenanfang

14 What happens if I sell my object or give it away?

All you need to do is change your status at “MY CODE-No.com” to “given away” or “sold.” The new owner can then register the object in his or her name without incurring any additional costs.
Seitenanfang

15 What should I do if my contact information changes (email, address, telephone number)?

You can change your contact information at any time in your profile at “MY CODE-NO.com.”
Seitenanfang

16 I have found an object with a CODE-No. , what should I do now?

Go to the navigation point “FOUND” and enter the CODE-No. written on the found object. In order to organize the return of the object and pay you the finder’s fee, we also need your contact information and some details concerning the object found. After you register, we will contact you and organize the return of the object to the owner.
Seitenanfang

17 Will I receive a finder’s fee as the finder?

At CODE-No.com, the owner has the possibility of suggesting a finder’s fee that will be paid to the finder for a found object. Each honest finder will also receive a thank you from CODE-No.com.
Seitenanfang

18 What are the advantages for the owner?

Thanks to CODE-No.com, a finder can return a found object to the owner quickly and simply and will receive a financial reward as a finder’s fee that the owner has indicated for the registered object. At any rate, each honest finder will also receive a thank you from CODE-No.com.
Seitenanfang

PRINT RECOMMEND NEWSLETTER REFERENCES GALLERY IMPRINT PROTECTION OF PRIVACY T&CS FAQ